FAQ

Choose your preferred product, select the size and quantity, then add it to your cart. Once you’ve finished shopping, proceed to checkout, fill in your name, phone number, shipping address, and email, then click Order via WhatsApp. Your order details will be sent automatically, and we’ll assist you with the payment process.

We currently accept manual bank transfers (BCA). After you place your order via WhatsApp, we’ll confirm your order, provide the payment details, and calculate the shipping cost based on your destination. Orders are shipped throughout Indonesia using trusted courier services such as JNE, J&T, or other available carriers. Once your order has been shipped, you’ll receive a tracking number via WhatsApp.

Orders are typically processed and shipped within 24 hours after payment has been confirmed. Delivery times may vary depending on your location and the courier service.

Yes, we do. International orders are currently handled outside our website. If you’d like to place an order from overseas, please get in touch with us through our Contact page. We’ll be happy to assist you with shipping options, pricing, and the ordering process.

Returns or exchanges are accepted only if you receive the wrong item or a defective product. To process your request, please record an unboxing video from the moment the package is opened until the product is fully visible. Claims without an unboxing video may not be accepted. Please contact us within 48 hours of receiving your order.